£27,978 - £31,044pa | Permanent | Full Time & Part-Time available | Havering | Closing date - 14.08.21
Process & Debt Recovery Officer - Job Profile
Havering has a bright future ahead! As one of London’s largest boroughs, Havering boasts attractive open spaces, fantastic schools and a thriving local economy. Underpinned by a strong corporate agenda, we’re focused on making Havering an even better place to live and work – delivering better outcomes for all.
The vision for Havering as a place to live and work is summed up by our Mission Statement: Cleaner, Safer, Prouder - Together. This reflects how our priorities align with the things that matter most to our residents, and recognises the importance of working collaboratively with the community to achieve these aims.
Our vision sets out the Council’s ambitions for the Borough, focusing on four fundamentals which are all linked around economic growth, investment in infrastructure, improving our neighbourhoods and helping people achieve. The vision is about embracing the best of what Havering has to offer, focusing on: Communities, Places, Opportunities and Connections.
About the role
The role of a Process and Debt Recovery Officer is to investigate and respond to correspondence, challenges, representations and appeals in accordance with both statutory and non-statutory processes. On a day-to-day basis the role handles customer enquiries via phone, email or in writing, producing high quality responses whilst meeting tight deadlines.
The Process and Debt Recovery Officer seeks to review recorded contraventions, issuing PCNs to owners of vehicles identified by CCTV contravening legislation. Dealing with all parking, permit and debt recovery enquiries, the role works collaboratively with other team members, providing the necessary support.
You will have proven experience within a customer focussed role, where you can evidence examples of excellent communications skills both verbal and written. Working with a wide range of stakeholders, you will be comfortable working as part of a team, but equally as effective working individually.
Due to the nature of the role you will have an understanding of applying parking legislations and statutory processes that need to be followed. This is a fast paced role where you will be able to meet deadlines, manage conflicting priorities and own workloads, whilst ensuring service level agreements are met.
However, these are not the only skills we are looking for. For more information on the specific competencies associated with this role, in addition to an overview of Havering, click here to view the candidate brief.
Should you wish to find out more about the position, please contact Nicolina Cooper (Nicolina.Cooper@havering.gov.uk),
The London Borough of Havering is a Disability Confident employer. Candidates who declare that they have a disability in accordance with the Equality Act 2010 and meet the essential criteria as specified in the Job Profile will be guaranteed an interview.
Priority consideration on all advertised roles will be given to London Borough of Havering Redeployees.
The London Borough of Havering is committed to safeguarding and promoting the welfare of children, young people and vulnerable groups and expects staff and volunteers to share this commitment.
Please be aware that a Disclosure and Barring Scheme (DBS) check will be required for any position with access to these groups under the provision of the Rehabilitation of Offenders Act 1974.
In addition, the Authority reserves the right to request employees undertake a basic disclosure check (Disclosure Scotland) where required for the role this includes anyone who has access to (or information obtained directly from) a government database, or has a GCSX account. These posts will be required to have a Basic Disclosure Scotland check as per the requirements of BPSS (Baseline Personnel Security Standards).
Please attach your supporting statement, explaining in no more than x2 A4 sides why and how you meet the criteria for this role.